Key points
- We advise on equipment, then deliver, set up, support and collect your rental in Istanbul.
- Our team can be contacted 24/7 during your rental; faults are repaired or the item replaced from our fleet where possible.
- Companions and transfers come from independent providers; personal, nursing or medical care is outside our service.
In this guide 8 sections
Our wheelchair service in Istanbul
Istanbul Wheelchair is a mobility equipment rental company. Our service covers choosing, delivering, supporting and collecting wheelchairs, scooters and walking aids, plus a few related requests we can help arrange through independent providers. The sections below set out exactly what that includes.
Equipment advice before you book
Tell us the user’s height and weight, how they move around at home and what your Istanbul itinerary looks like. We suggest suitable models and explain the differences, for example between a self-propelled and a transit wheelchair, or between a rollator and a walker. Where a clinician has recommended a particular type of equipment, follow their advice and share it with us.
Delivery, set-up and collection
We deliver to your hotel, apartment or private home in Istanbul and show you how to fold the equipment, use the brakes and, for powered models, charge it. At the end of the rental we collect from your hotel or residence. We do not deliver to or collect from airports.
Our standard delivery and collection service covers Fatih, Beyoğlu, Sultanahmet, Taksim, Bakırköy and Zeytinburnu; other Istanbul addresses carry an additional location-based fee, quoted for your exact address.
Support during your rental
Our team can be contacted 24/7 during your rental. If a rental item develops a fault, send a photo or short video and we will arrange a repair or a replacement from our fleet where possible. If the equipment turns out to be unsuitable, we can exchange it for another model subject to availability; an extra delivery fee applies to exchanges. Rentals can also be extended or changed when equipment is available.
Repairs to your own wheelchair
We can handle some repairs to personal wheelchairs, depending on whether spare parts are available for your model. Send photos or a short video of the problem and the model name; we assess it and give a price quote. Parts come from our central warehouse, so repairs are typically completed the same day or within two business days. If we cannot source the parts, we will direct you to a suitable repair service.
Companion assistance and transfers
We do not have in-house wheelchair assistants. We work with independent contractors and can help connect you with a companion; availability, scope and rates must be confirmed for your dates. We can also help arrange wheelchair-accessible airport transfers and daily chauffeur services with independent providers, quoted on request.
How to ask for help
The quickest way to reach us is WhatsApp or the contact page. Give the name on the booking, your hotel or address and the equipment you have, and describe what you need; a photo or short video helps with any fault. For a new rental, include your dates and the user’s height and weight so we can check availability straight away.
What we do not provide
To set clear expectations, the following are outside our service:
- personal care, nursing or medical care;
- assistance inside airport terminals, which is requested through your airline;
- self-drive van hire or on-demand taxis;
- delivery or collection outside Istanbul.