Questions &
answers

Yes, with some preparation! While modern areas and main public transportation (metros, trams, and ferries) are fully accessible, older historical districts feature steep hills, steps, and cobblestone pavements. Our team is always happy to provide local advice and equipment tailored to Istanbul's terrain.

Absolutely! Please feel free to contact our customer support team with any questions or specific needs. We are happy to help you find the best solution before you book.

We can deliver your wheelchair to your hotel or apartment in the city center, or you can pick it up from our store to avoid delivery fees. Please note that you must make a reservation before visiting our store, as we may be out making other deliveries. Our service is available 24/7, but store visits are by appointment only.

Rates depend on your delivery location in Istanbul. Please share your hotel or residence address with our team, and we will gladly provide you with a precise quote before you confirm your booking.

Yes! We can deliver to one address and pick up from another. The total fee will simply be calculated according to the locations of both your delivery and pickup accommodations.

Yes! We can deliver to locations outside the main city center. Extra charges may apply based on distance, so please contact us with your address for a quote.

We do not offer airport deliveries or pickups. To ensure a smooth process, we deliver and collect equipment directly at your hotel, apartment, or address in the city so everything is ready when you arrive.

Yes, we do! To ensure smooth, on-time delivery and pickup at the cruise terminal, having a reliable internet connection (such as mobile data or messaging access) is essential so we can stay in touch with you upon arrival.

Yes! However, we can only collect the wheelchair if your final accommodation is a hotel or residence in Istanbul. Because we do not offer airport pickups, we cannot collect equipment at the airport, from transit flights, or in other cities. If you are departing Turkey from another city or stay only at the airport during a layover, purchasing a wheelchair may be a better option—we’d be happy to help you with that!

Yes! Most of our wheelchairs are foldable and designed to fit easily in the trunk of a standard sedan or SUV. If you have a smaller car or a hatchback, please let us know in advance so we can recommend the most compact model for your trip.

We recommend booking as early as possible so we can prepare your equipment and schedule your preferred delivery time. While we do our best to accommodate last-minute requests, availability cannot be guaranteed as our drivers may already be on scheduled routes. To avoid any hassle, please reserve as soon as your travel dates are confirmed.

We require a few basic details: the guest's full name (which must match your hotel reservation name for front-desk pickup), the user's height and weight so we can configure the right model, the type of rental equipment requested, and your estimated arrival time at your accommodation.

Rentals are based on calendar days, running from 00:00 to 24:00. Even if you only need the equipment for a few hours within a single day, it is charged as a 1-day rental.

Yes, you can! We will just need their details (such as height, weight, hotel or apartment address, and contact information) to ensure the right fit and smooth delivery.

Yes, you can modify your reservation as long as there is availability for your new dates or required equipment. Just contact us as soon as possible, and we’ll be happy to adjust it for you.

Yes, as long as the equipment is available for the additional dates. Just get in touch with our team to request an extension.

Yes, as long as the desired equipment is available. Extra delivery fees will apply to process the exchange.

Yes. Cancellations made at least 48 hours before the scheduled delivery time are completely free of charge.

You can return the equipment early at any time. However, unused days are only partially refundable to cover schedule reservation and logistics costs. Please note that refunds are only applicable to cash payments; payments made by credit card cannot be refunded.

You can pay upon delivery when you receive your wheelchair. We accept cash and major credit cards.

We accept Euros (EUR), US Dollars (USD), British Pounds (GBP), and Turkish Liras (TRY).

Yes, you can. We accept all major credit and debit cards.

Yes. After we finalize your quotation, we will send you a secure payment link to complete your transaction. Please note that a 4% processing fee applies to all credit card payments, and online payments are strictly non-refundable.

Mostly, yes. The deposit amount varies depending on the product and will be fully refunded when the equipment is returned in good condition.

Yes, we offer special discounted rates for rentals longer than 7 days. Please contact us with your rental dates for a personalized quote.

Tipping is completely optional. While it is not required, our drivers always appreciate a tip if you are pleased with the service.

Sure! We can issue digital receipts and invoices. Please let us know if you need an invoice when making your reservation or upon receiving the wheelchair. To prepare yours, we will need your full name, passport number, and address (optional). Please note that by law, invoices must be issued within 5 days, so we unfortunately cannot process invoice requests after this period.

Please contact us right away. If equipment is lost, the full replacement cost will apply. If it is damaged, only the cost of the damaged spare parts and repair will be charged.

We can handle certain repairs depending on the availability of spare parts for your specific wheelchair model. Please send us photos or a short video showing the damaged part. Once assessed, we will provide a price quote. Since required spare parts need to be ordered from our central warehouse, repairs are typically completed on the same day or within 2 business days. If we are unable to source the parts, we will gladly direct you to a suitable repair service.

Yes, we sell both manual and electric wheelchairs, as well as various other medical products. Please contact us for more information and product availability.

Yes, we sell a variety of medical and orthopedic products. Since most items are brought directly from our central warehouse, please submit a request for the product you need. We will check our stock and get back to you—most items can be delivered same-day or within 2 business days.

Yes! You can purchase a wheelchair through us, and we will deliver it directly to individuals or families in genuine need on your behalf. We can also provide confirmation or updates once the donation is delivered.

We do not have dedicated in-house staff for wheelchair assistance. However, we work with reliable independent contractors and are happy to help connect you with an assistant. Please note that availability and rates may vary.

Yes, we can help you arrange wheelchair-accessible airport transfers and daily chauffeur services. Please note that these transportation services are managed separately from our equipment rentals. Your rented wheelchair will still be delivered directly to your hotel or residence in Istanbul, rather than handed over at the airport.